Terms & Conditions
Please read these Terms and Conditions carefully before placing an order. By using our website or placing an order you agree to be bound by these terms.
1. About Us
3D Origins is an Australian business that designs and manufactures custom 3D-printed products, including hex coasters and made-to-order items. Our ABN is available on request.
2. Orders and Custom Products
2.1 Many of our products are made to order. Once production has commenced on a custom item the order cannot be cancelled or changed without our written agreement.
2.2 A binding contract is formed when we send an order confirmation email, not at the time of payment.
2.3 We reserve the right to decline any order at our discretion — for example if we are unable to source materials or if an order contains designs that infringe third-party intellectual property.
2.4 Colours, textures, and dimensions shown on our website are indicative. Minor variations between a preview or photograph and the finished product are inherent to the 3D printing process and do not constitute a defect.
3. Pricing and Payment
3.1 All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
3.2 Prices may change without notice. The price charged is the price displayed when your order is confirmed.
3.3 Payment is required in full at checkout. Accepted methods are listed at the time of purchase.
3.4 If a pricing error occurs we will notify you and offer the choice of proceeding at the correct price or receiving a full refund.
4. Production and Dispatch
4.1 Estimated production times are shown on each product page and are estimates only.
4.2 We will email you tracking information when your order is dispatched.
4.3 We are not liable for delays caused by circumstances outside our reasonable control including courier delays, supply disruptions, or extreme weather.
5. Intellectual Property
5.1 All designs, photographs, and content on 3dorigins.com.au are our intellectual property or used with permission. You may not reproduce them without our written consent.
5.2 When you submit a custom design or logo you confirm you own or have the right to use it and that printing it does not infringe any third-party rights. You indemnify us against any claims arising from designs you provide.
6. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.
7. Limitation of Liability
To the maximum extent permitted by law, and subject to your ACL rights, our liability for any claim is limited to the price paid for the relevant product. We are not liable for indirect, consequential, or special loss.
8. Governing Law
These terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts.
9. Changes to These Terms
We may update these Terms from time to time. The current version is always on our website. Placing a new order after an update constitutes acceptance of the revised terms.
Privacy Policy
3D Origins is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your rights.
1. What We Collect
We may collect the following when you use our website or place an order:
- Identity & contact: name, email address, phone number, billing and shipping address.
- Order information: products purchased, customisation details, and order history.
- Payment information: processed by our third-party payment provider — we do not store your full card details.
- Communications: messages you send us including support enquiries or custom order requests.
- Technical data: IP address, browser type, pages visited, and referring URLs — collected automatically via cookies and analytics tools.
2. How We Use It
- Process and fulfil your orders and handle returns or refunds.
- Communicate order status including dispatch and delivery updates.
- Respond to enquiries and provide customer support.
- Send marketing emails about new products or promotions (only with your consent; unsubscribe at any time).
- Improve our website and products through analytics.
- Comply with our legal obligations.
3. Who We Share It With
We do not sell your data. We share it only with trusted third parties required to operate our business:
- Shipping couriers — name and address to fulfil delivery.
- Payment processors — to handle your transaction securely.
- Analytics & hosting providers — e.g. Google Analytics, WooCommerce/WordPress hosting.
- Email service providers — to send order confirmations and marketing.
- Law enforcement or regulators — if required by law.
Some third parties may be located outside Australia. Where data is transferred overseas we take reasonable steps to ensure it is protected in accordance with the APPs.
4. Cookies
Our website uses cookies to improve your experience and gather analytics. These include essential session cookies (required for the store to function) and optional analytics cookies. See our Cookie Policy for details. You can manage cookies via your browser settings.
5. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss. No method of internet transmission is 100% secure.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes in this policy and to meet legal and accounting obligations — generally 7 years for financial records under Australian tax law.
7. Your Rights
Under the APPs you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Opt out of marketing at any time via the unsubscribe link in any email.
- Make a complaint if you believe we have breached the APPs.
To exercise these rights email us at [email protected]. We will respond within 30 days.
8. Complaints
If you are unsatisfied with how we handle a privacy complaint you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always at 3dorigins.com.au/privacy-policy.
Shipping Policy
We want your order to reach you as quickly as possible. Here’s everything you need to know about how we handle production and delivery.
1. Where We Ship
We ship to all states and territories within Australia. International shipping may be available on request — email us at [email protected] to enquire.
2. Production Time
Most of our products are made to order. Please allow time for us to print and quality-check your item before it’s dispatched.
3. Delivery Times
After dispatch, estimated delivery times within Australia:
4. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Free shipping may apply to orders over a threshold advertised on our website at the time of purchase.
5. Tracking
Where tracking is available, we will send tracking information to your email address once your order is dispatched. Please check your spam folder if you do not receive it within 24 hours of dispatch.
6. Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for orders lost or delayed due to an incorrect address. If you spot an error after ordering, contact us immediately at [email protected] and we’ll do our best to correct it before dispatch.
7. Lost or Damaged in Transit
If your order arrives damaged or doesn’t arrive within the expected timeframe, please contact us at [email protected] with your order number and photos of any damage. We’ll work with you to resolve the issue in accordance with our Returns & Refunds Policy and the Australian Consumer Law.
Returns & Refunds
We stand behind the quality of everything we make. If something isn’t right, we’ll make it right.
1. Faulty, Damaged, or Incorrect Items
Contact us within 14 days of delivery if your item arrives damaged, has a manufacturing defect, or is not what you ordered. We will offer a repair, replacement, or full refund once the fault is confirmed.
Please include in your email:
- Your order number
- A clear description of the issue
- Photos showing the fault or damage
2. Custom & Made-to-Order Items
Because our products are printed specifically for you, we cannot accept change-of-mind returns on custom items once production has begun. This does not affect your rights if the item is faulty or not as described.
3. Minor Variations
Slight differences in colour, texture, layer lines, or dimensions compared to product photos or renders are inherent to the 3D printing process and are not considered defects. We always aim to match your expectations but cannot guarantee results identical to digital previews.
4. Change of Mind — Standard Items
For standard (non-custom) stocked items, contact us within 7 days of delivery. We may, at our discretion, accept a return provided the item is unused and in its original condition. Return postage is the customer’s responsibility for change-of-mind returns.
5. How Refunds Work
Approved refunds are returned to your original payment method within 5–10 business days of the return being approved. Shipping costs are non-refundable unless the return is due to our error or a confirmed product fault.
6. How to Start a Return
Email [email protected] with your order number and reason for return. We aim to respond within 1–2 business days.
Cookie Policy
This policy explains how 3D Origins uses cookies and similar tracking technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep your shopping cart intact, and help us understand how people use our store.
Cookies We Use
Managing Cookies
You can control and delete cookies through your browser settings. Disabling essential cookies will prevent the store and checkout from working. You can also opt out of Google Analytics via the Google Analytics Opt-out Add-on.
For general guidance on managing cookies in your browser, visit aboutcookies.org.
Changes to This Policy
We may update this policy from time to time. The current version is always available at 3dorigins.com.au/cookie-policy.